While we’re sad to see you go, we’re standing by in case you have a need for our service in the future. Simply submit your cancelation request filling the form onr our website and we will assist your with your request. Cancel my services. You can always reach our customer service representatives via live chat or by calling the 1(844) 679-0909 for assistance.

Online Bill Pay is a simple and convenient way to view your statements and/or pay your bill online, at no additional charge.Click here to access Online

Bill Pay. Benefits of Online Bill Pay:

Provides access to your recent billing statements, payment options, and payment history without delay, when it is convenient for you.

Stores your current billing statement plus 12 previous billing statements. View and print your billing statements or save them as PDF pages.

Avoid missed payments and late fees with automatic or one-time payment options.

Offers flexibility and control; make monthly automatic payments or one-time payments, and adjust payment options on your account.

Save the environment and your money! Reduce paper waste and greenhouse gas emissions while saving money on postage.

You can access Online Bill Pay right from www.u2connectnow.com anytime. Anywhere.

Place your cursor over Pay bill at the top and select Set up automatic payments.

Click the drop-down menu under Payment Method. Select either New checking or New credit / debit card.

For checking, enter the information for Routing Number, Account Number and Name on Account. Type a familiar name in Save Account As to identify this account.

The Due Date will be set as the date the payment to be made. Set Amount guidelines for either Statement Balance, Other Amount.

You can also set a maximum amount. Enter an email address under Send Notifications to if you wish to receive these.

Click Complete enrollment.

NOTES:Automatic payments will take effect starting on your next billing statement. To avoid late charges, please make an immediate one-time payment. All transactions are secure and password-protected. When using Online Bill Pay, one-time payments are reflected in your payment activity immediately. Scheduled one-time and automatic payments are reflected on the date the payment was scheduled for. There is no additional charge for using Online Bill Pay.

Where do I access the Customer Portal? You can access the Customer Portal anytime by going to the U2C homepage and clicking on the Customer Portal link at the top of left of the page.

Need to make some account changes? No problem! Fill in the fields below with how you would like your account to be reflected in our billing system. All submissions are reviewed by a team member prior to applying your requested changes.

If you cancel your service within (10 days) from your date of purchase Under 500 Mb of Data usage We’ll refund your first month of internet service less an Activation Fee of $25.00.

Sim with over 500MB OF USAGE are not refundable (no exceptions made).

Your refund will be credited to the credit card on file.

How do I disable autopay? Please reach our customer service representatives via live chat or by calling the 1(844) 679-0909 and they will assist you with your request.Please remember Autopay is mandatory at all time for any lease U2C PLAN.

How do I return my purchase?

Product Return Procedures To return a product to U2C, you must obtain an RMA number within the applicable return period for the product (described above) by reaching us via live chat phone 1(844) 679-0909 or email support@u2connectnow.com U2C will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which time returned products must be received by U2C. RMA numbers will not be extended or reissued. You must prominently display the RMA number(s) on the shipping label as well as the RMA invoice on the box(s) containing the returned product. You are solely responsible for shipping any returned product to U2C.Customer agrees to bear all shipping and insurance charges and all risk of loss for the returned product during shipment. All returned products must 100% complete, in re-sealable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, U2C Return Procedure will be breached and U2C may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). U2C will not refund the original shipping charges to the Customer

Packaging Returns The return must be properly packaged to protect against damage in transit. Please note that any damage caused by mishandling, improper installation, or product defacement will result in your return being denied and the product being returned to you.

U2C SIM only plan

**SIM ONLY PLAN ARE NOT REFUNDABLE ONCE ACTIVATED

Lease Equipment

What happen if I want to cancel my U2C lease plan? All equipment in the lease program belongs to U2CONNECTNOW and must be returned within 14 days of termination of service. Please be advised a $99.00 non-return equipment fee will be charged in case of failure to return any leased equipment and further collection may apply.

Modem Purchase

I wish to return my purchase modem? Return: 10 days equipment return with a % 25 restocking fee will apply on any purchase. Original shipping charges incurred on your purchase aren’t refundable as part of your return.

Refund process

Tell me about the refund process Processing Please allow 7-10 business days for your return to process after being received. Once your return has been processed, we will send you an email regarding your return. Refunds Refunds will be credited back to your original payment method. Once your return has been processed, please allow 3-5 business days for your refund to post to your account. If the original payment method is no longer available, U2C will mail you a check to the billing address listed on your account.

Although the carriers do not provide hard data caps or limits of potential usage in the description of the plans they provide, algorithms monitor the networks constantly for traffic and congestion issues. 4G LTE data plans are provisioned on a shared network and the carriers guard against any one user detrimentally impacting other users. The carriers will act to control this detrimental impact by slowing speeds, restricting use, and worst case, canceling service without warning or notice as they see fit.Unlimited does not mean unlimited data at unlimited speeds. Nor does it include super-heavy usage (e.g. uploading or downloading games, game updates, or large files in a short time period). These plans typically provide a reasonable amount of data usage in a steady, moderate usage pattern. Carriers continuously monitor their networks for “spikes” in data usage which they may see this as a malicious attack on their network. As a result, carriers seek to mitigate such “attacks” by limiting traffic identified as potentially harmful and therefore degrading to the quality of their service (see de-prioritization). To avoid this situation, we recommend to always use data wisely and treat it like a utility. Moderate, steady usage is best. Fair Usage PolicyU2C fair usage policy (“FUP”) is designed to prevent fraud and abuse of our products as well as provide the best internet experience to all of our customers it prevents the actions of internet hungry and heavy-users from abusing normal users’ right to high-speed access to international content. U2C products are for individual use only following the U2C Services Agreement and this FUP (“Legitimate Use”). The following is a non-exhaustive list of practices that would not be considered Legitimate Use:

Re-selling bandwidth Sharing subscriptions between users whether wirelessly or wired to multi-tenant facilities

Using service to download, view or access illegal materials such as torrents, copywritten materials, the content of adult nature that involves minors, bestiality, or violent Unusual bandwidth usage patterns inconsistent with normal, individual subscription use, for example, constant streaming for extended periods

Data users for First Person Gamers and Bitcoin Miners can use TB (terabytes – 1024GB) of data in a fraction of a month reducing the bandwidth available to you as the average user. This type of data hogging is not permitted on our network and those abusive user situations will be warned and deprioritized until their next monthly data usage recycle date.

A very small number of customers use an excessive amount of the network bandwidth, to the extent that it can impair the experience of others. U2C Fair Usage Policy intends to provide the optimum internet experience to all customers.

Under the policy we have defined fair usage levels for unlimited data transfer plans and needless to mention, the usage levels set are very generous such that most customers will not be affected by the Fair Usage Policy. On reaching the fair usage level, you will be contacted by a U2C representative to discuss your usage to determine whether the network is being abused or your computer been infected with a virus or malware. If your computer has become infected your service will be suspended until the malicious software is removed from your computer. You can find a local provider to remove the virus/malware from your computer or our professional services team can assist for a fee. Other practices may be relevant in determining Legitimate Use and U2C reserves the right to take any unlawful, prohibited, abnormal, or unusual activity into account in making its determination. U2C may at its option, terminate or suspend its relationship with you, and your use of any U2C product immediately if it determines you are using the product contrary to this FUP.