- Place your cursor over Pay bill at the top and select Set up automatic payments.
- Click the drop-down menu under Payment Method.
- Select either New checking or New credit / debit card.
- For checking, enter the information for Routing Number, Account Number and Name on Account.
- Type a familiar name in Save Account As to identify this account.
The Due Date will be set as the date the payment to be made. - Set Amount guidelines for either Statement Balance, Other Amount. You can also set a maximum amount.
- Enter an email address under Send Notifications to if you wish to receive these.
- Click Complete enrollment.
NOTES: Automatic payments will take effect starting on your next billing statement. To avoid late charges, please make an immediate one-time payment. All transactions are secure and password protected. When using Online Bill Pay, one-time payments are reflected in your payment activity immediately. Scheduled one-time and automatic payments are reflected on the date the payment was scheduled for. There is no additional charge for using Online Bill Pay.
Basic Internet Troubleshooting
Please complete all steps before contacting EIN for additional support. Check Your Cables Make sure all cables are securely connected to your modem/router and to their respective outlets on your wall. Make sure the power cable is securely connected to the power outlet and to the back of your modem. Make sure the line connecting your modem to the Internet (phone line, Ethernet, fiber, or coax) is securely connected to the wall jack and to the back of your modem. Some lines, such as fiber, may not have a wall jack and are simply run through a conduit directly to the outside service line, and in these cases, you should only check the connection at the back of your modem. Try to reduce or remove any tangles or crossed lines. Remove any surge protectors or filters between your power or service line and the modem to see if they may be causing an issue. Always power cycle your modem after changing your cable configuration.
Power Cycle Your Modem
The next step for any connectivity issues is to power cycle your modem/router. To power cycle your modem/router, please follow these steps:
Locate your modem and make sure some of the lights are on. Even if they are red or blinking, we first need to know that the modem is getting power from the outlet. If there are no lights on please make sure the power cable is securely fastened to your outlet and to the back of the modem. If the cable is secure and no lights are on you will need to try another nearby outlet or resolve the outlet power issue.
If the lights are on but you are still not connected to the Internet take note of which lights are on and their color (solid green, blinking green, yellow, red, blinking red). Write this information down to help our technicians diagnose your issue faster.
Carefully unplug your modem from the power outlet and wait 20 seconds.
Plug the modem back in and wait 2 minutes for the modem to completely reboot and reconnect.
Reboot your computer or disconnect your devices and then reconnect them to the WiFi network.
Try to browse to a new site or connect to a web service such as Facebook.
Wi-Fi gateway
You can fix many common internet issues by rebooting your Wi-Fi® gateway. Here’s how:
Unplug the power cord from the back of your gateway or modem. If you have:
An internal battery backup, remove it.
DSL service, also unplug your telephone cord from your modem or gateway.
Wait 20 seconds.
Put the internal battery back in, if applicable.
Plug the power cord back in. If you have DSL service, reconnect the telephone cord too.
Wait up to 10 minutes for the gateway or modem to reboot and your Broadband light to blink green.
Service outagesSometimes widespread issues affect entire areas. Find out if there’s an outage affecting your service.Contact us at (844) 679-0909
- Re-selling bandwidth
- Sharing subscriptions between users whether wirelessly or wired to multi-tenant facilities
- Using service to download, view or access illegal materials such as torrents, copywritten materials, the content of adult nature that involves minors, bestiality, or violent
- Unusual bandwidth usage patterns inconsistent with normal, individual subscription use, for example, constant streaming for extended periods
- Provides access to your recent billing statements, payment options, and payment history without delay, when it is convenient for you.
- Stores your current billing statement plus 12 previous billing statements. View and print your billing statements or save them as PDF pages.
- Avoid missed payments and late fees with automatic or one-time payment options.
- Offers flexibility and control; make monthly automatic payments or one-time payments, and adjust payment options on your account.
- Save the environment and your money! Reduce paper waste and greenhouse gas emissions while saving money on postage.
No Internet? Here are few things you can do to revive your network back:
- Disconnect third-party devices like non-U2C routers. Then, try connecting directly to your gateway
- Reconnect to your Wi-Fi network. Learn how for your Computer or Other devices
- Keep your antivirus, drivers, firmware and browsers up-to-date
Heads up: Want in-depth help? Sign in to troubleshoot your connection, remotely reboot your gateway, and more.
Slow internet? Here are a few things you can do to get back in the fast lane:
- Avoid engaging in lots of data-heavy activities like streaming, gaming, and downloading large files at the same time
- Disconnect third-party devices like non-U2C routers. Then, try connecting directly to your gateway
- Close streaming apps when you’re not using them
- Turn off your TV receivers connected to your gateway
- Keep your antivirus, drivers, firmware and browsers up-to-date
- Clear your browser cache and cookies
Learn other ways to optimize your internet speed
Heads up: Want in-depth help? Sign in to troubleshoot your connection, remotely reboot your gateway, and more.
Existing Customers: Moving Service
Thank you for your loyalty and for considering moving with U2C. Moving can be stressful enough. We’re here to make your transition as easy as possible. The U2C family of services is available to you over 21 metropolitan area. If you are unsure of serviceability , click here to find out, or call 1-844-679-0909 and an U2C Service Representative can help you determine whether your new address is within or outside our service area.
Moving Existing U2C Service to Your New Location
Once you’ve determined that your new location is in the U2C service area, please follow these steps to help make your moving experience as seamless as possible: 1. Before the Move
- Call Us: Dial 1-844-679-0909 to set up an installation at the new address. Give us the details of your move and we’ll take care of the rest.
- Equipment Options: You can take your equipment ( modem and/or router) with you to your new address or request new equipment. Our technicians will reinstall your existing equipment or provide new equipment on the day of your installation appointment.
- Keep Your Phone Number: Depending on your new address, you may be able to keep your existing Optimum Voice number. Let us know prior to your move, and we’ll determine if your new address is eligible.
- If you cancel your service within
- (10 days) from your date of purchase
- Under 500 Mb of Data usage